CRE Data Exporter Chrome Extension Support and FAQs
admin - October 17, 2024
Contact
If you have any feedback, found any issues or bugs, or have any questions at all, please email us at tidisventures@gmail.com. We will respond as soon as possible to resolve any problems / answer any inquiries.
Log In Needed for Full Access
The reason for this is the extension needs an identifier (i.e. an email address) to determine who has paid for premium features.
To properly use and/or purchase the extension, you need to be logged into a Google account in your browser if you are using Chrome. If you're seeing an error message saying you're not logged in even though you are, go to question 3 in the FAQs below.
Tutorial Video
FAQs
1. I've purchased the extension but why am I still seeing the free version?
Open up the extension and click the "Reload and activate" link at the bottom of the pop up.
That should reload the extension and you should see that the free version has now converted to the premium version. If that doesn't work, please email tidisventures@gmail.com.
2. Why isn't getting data from Crexi.com working anymore? I just used it recently.
It is possible that from time to time Crexi.com will update their website so that the scraping algorithm doesn't work. Please notify us using the information at the top of this page and we will work to get the functionality back up.
3. How do I management my subscription?
At the footer of the extension, there is a link "Subscription settings" where you can cancel and/or reactivate your subscription.
4. When I try to login, I just see the loading animation.
Make sure you are using Chrome. Then, try clearing your cache and log in again. Some users have resolved this issue by clearing their cache.
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Tips
1. Pin your extension to your browser for easy access
Click on the puzzle piece icon at the top right.
Look for the extension you want to pin and click the pin icon.
Subscription Management
For those that have purchased a subscription, you can manage your subscription directly in the Chrome extension widget OR you can use this customer portal provided by Stripe.com.
By using this extension, you agree to the Terms and Conditions.