Pro Property Insights Chrome Extension Support and FAQs

Contact

If you have any feedback, found any issues or bugs, or have any questions at all, please email us at tidisventures@gmail.com. We will respond as soon as possible to resolve any problems / answer any inquiries.

Log In Needed for Full Access

The reason for this is the extension needs an identifier (i.e. an email address) to determine who has paid for premium features.

To properly use and/or purchase the extension, you need to be logged into a Google account in your browser if you are using Chrome. If you're seeing an error message saying you're not logged in even though you are, go to question 3 in the FAQs below.

Tutorial Video

FAQs

1. I've purchased the extension but why am I still seeing the free version?

Open up the extension and click the "Reload and activate" link at the bottom of the pop up.

That should reload the extension and you should see that the free version has now converted to the premium version. If that doesn't work, please email tidisventures@gmail.com.

2. Why isn't getting data from Zillow working anymore? I just used it recently.

It is possible that from time to time Zillow will update their website so that the scraping algorithm doesn't work. Please notify us using the information at the top of this page and we will work to get the functionality back up.

3. How do I management my subscription?

At the footer of the extension, there is a link "Subscription settings" where you can cancel and/or reactivate your subscription.

4. I can't use the extension because I'm seeing this message: "No Google account detected. Please sign into a Google account..."

There is a bug with Google Chrome (see here) that requires the account sync to be turned ON in order for the Chrome extension to see your email address (just your email address, not the content of your emails). Your email address is needed to be a unique identifier to differentiate you and other users.

To turn on Google account syncing in your Chrome browser, follow this super short guide or the steps in the diagram below.

After turning on sync and when you click your profile in the browser, you should see this:

Then, just reopen the extension and it should work. If it doesn't, please email tidisventures@gmail.com.

5. The extension popup closes whenever I try to scrape.

All the automation functions require for the extension popup to be open. For unknown reasons, the extension popup may close randomly. If this happens, follow this post to keep it open so that automated scraping can happen properly.

6. When I try to login, I just see the loading animation.

Make sure you are using Chrome. Then, try clearing your cache and log in again. Some users have resolved this issue by clearing their cache.

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Tips

1. Pin your extension to your browser for easy access

Click on the puzzle piece icon at the top right.

Look for the extension you want to pin and click the pin icon.

Subscription Management

For those that have purchased a subscription, you can manage your subscription directly in the Chrome extension widget OR you can use this customer portal provided by Stripe.com.

By using this extension, you agree to the Terms and Conditions.